Special Orders

Like a good Retail store, Steep Planet continues to offer the best product at a competitive price. Sometimes we may not have the exact model, size or color you are looking for. And, like the store downtown, you could order the desired item from the manufacturer and the store would call you once it arrives.

We too provide this service. Items that are not in stock can be ordered (depending on availability). We use the asterisk ( * ) to denote a Special Order. You may see the asterisk next to an item when selecting a size or color on the drop down menu. If you select the item with an asterisk, it is a Special Order. These items fall under a different set of rules then in-line products.

These items do not show absolute availability, but we manage the manufacturer’s warehouse inventory numbers to the best of our ability. However, what was available yesterday may not be available today.

  1. The Special Order is paid for at check out. We do not order any items before they are paid for.
  2. If an item is not available in the size, model or color, you will be contacted via email and offered a solution. You may choose another similar item that is available, or a refund.
  3. Special Order items are ground shipped to Steep Planet, then, depending on your time frame you have the option at check-out to expedite from Steep Planet. There is no expedited shipping from the manufacturer, unless discussed prior to the sale, and shipping fees are paid for by you. Please call or email us.
  4. There are NO returns or exchanges for the Special Order items. We suggest you do the homework necessary to insure a proper fit, and color selection. Please see Size Charts, call or email us for sizing info or other questions, we are happy to help.
  5. If you order an in line item and a Special Order item, we will wait for the Special Order to arrive and ship complete.
  6. We want you to be thrilled about your purchase and we will try to accommodate requests, ideas and time frames to the best of our ability.
  7. Phone: 1.800.527.8337 or info@steepplanet.com